At stitch888, your privacy is taken seriously. This Policy explains what personal data we collect, why we collect it, how it is used and protected, and what rights you hold as a data subject. Please read it carefully alongside our Terms & Conditions.
stitch888 (referred to herein as "the Company", "we", "us", or "our") operates the online gambling and sports betting platform accessible at stitch888.cam (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered Players, prospective users, and visitors.
This Privacy Policy (the "Policy") sets out in clear, structured terms how the Company collects, uses, stores, shares, and protects personal data in connection with the operation of stitch888. It also explains the rights available to you as a data subject and how to exercise those rights.
This Policy applies to all personal data processed by stitch888 in connection with your use of the Platform, our customer support channels, marketing communications, and any other interaction you may have with the Company. It should be read together with our Terms & Conditions and Responsible Gambling Policy, which are incorporated herein by reference.
The following terms are used throughout this Policy with the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and digital identifiers such as IP addresses. |
| "Data Subject" | The identified or identifiable natural person to whom Personal Data relates — in most cases, a registered Player or Platform visitor. |
| "Processing" | Any operation performed on Personal Data, whether or not by automated means, including collection, recording, storage, use, transmission, erasure, and destruction. |
| "Data Controller" | The Company in its capacity as the entity that determines the purposes and means of processing Personal Data collected via the Platform. |
| "Data Processor" | A third-party service provider that processes Personal Data on behalf of the Company, subject to the Company's instructions and applicable data protection agreements. |
| "KYC" | Know Your Customer — the identity verification process required under AML and responsible gambling regulatory frameworks. |
| "Cookies" | Small text files placed on a user's device by the Platform for the purposes of session management, analytics, and user preference storage. |
stitch888 collects Personal Data across several categories depending on how you interact with the Platform. The categories of data collected include:
stitch888 collects Personal Data through the following means:
The Company processes Personal Data only for specific, legitimate purposes. The following table summarises the principal processing activities undertaken by stitch888:
| Processing Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity data, contact data, account credentials. |
| Age verification and KYC compliance | Identity data, date of birth, government ID, proof of address. |
| Payment processing and transaction management | Financial data, transaction history, payment method details. |
| Anti-money laundering (AML) screening | Identity data, financial data, source of funds documentation. |
| Customer support and dispute resolution | Identity data, communication records, transaction history. |
| Fraud detection and prevention | Technical data, usage data, transaction patterns, IP/geolocation data. |
| Responsible gambling monitoring | Usage data, wagering patterns, responsible gambling settings, session data. |
| Platform security and integrity | Technical data, device data, session data, error logs. |
| Marketing communications (where consented) | Contact data, game preferences, promotional response history. |
| Regulatory reporting and compliance | Identity data, financial data, KYC records, transaction history. |
stitch888 processes Personal Data under one or more of the following legal bases, which apply depending on the specific processing activity:
stitch888 does not sell, rent, or trade your Personal Data to any third party. We may share data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
The Company may disclose Personal Data to competent regulatory authorities, law enforcement agencies, financial intelligence units, or courts of competent jurisdiction where such disclosure is required by law, court order, or regulatory direction. Such disclosures will be made in strict accordance with applicable legal procedures.
In the event of a merger, acquisition, restructuring, or sale of all or a material part of the Company's assets, Personal Data held by the Company may be transferred to the relevant successor entity. Affected Data Subjects will be notified via Platform announcement or direct communication prior to any such transfer taking effect, where reasonably practicable.
stitch888 uses cookies and similar tracking technologies to operate the Platform effectively, maintain session security, and gather anonymised analytics. The following categories of cookies are used:
You may control non-essential cookie categories through your browser settings. However, disabling strictly necessary or security cookies may prevent you from logging in or using certain Platform features. stitch888 does not use cookies to serve third-party advertising.
stitch888 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention principles apply:
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in a manner that prevents re-identification.
stitch888 implements a comprehensive programme of technical and organisational security measures designed to protect Personal Data against unauthorised access, disclosure, alteration, or destruction. Key security controls include:
While the Company applies these measures diligently, no data transmission or storage system can be guaranteed to be 100% secure. In the event of a data breach affecting your rights and freedoms, stitch888 will notify affected Data Subjects in accordance with applicable regulatory requirements.
Subject to applicable law and any overriding regulatory obligations, you hold the following rights in respect of your Personal Data processed by stitch888:
You have the right to request confirmation of whether the Company holds Personal Data about you, and if so, to receive a copy of that data together with information about how it is processed. Access requests will be fulfilled within 30 calendar days of verification of your identity.
You have the right to request correction of any inaccurate or incomplete Personal Data held about you. Where feasible, corrections will be applied within 14 calendar days of the verified request.
You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that this right is subject to overriding retention obligations under AML and gaming regulatory frameworks, which may require the Company to retain certain data regardless of an erasure request.
You may request that the Company restricts processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of whether legitimate grounds override your objection.
Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
You have the right to object to processing of your Personal Data where it is based on legitimate interests, including profiling for fraud detection purposes. You may also withdraw consent to marketing communications at any time by updating your account preferences or contacting support.
To exercise any of the above rights, please contact the stitch888 Data Protection team via email at [email protected]. All rights requests will be acknowledged within 72 hours and addressed within 30 calendar days. Identity verification will be required before any request is processed.
The stitch888 Platform is strictly restricted to individuals aged 21 years and above. The Company does not knowingly collect, use, or process Personal Data from any person under the age of 21.
Age verification is a mandatory step in the account registration and KYC process. Players are required to submit a valid government-issued identification document confirming they meet the age requirement before withdrawal rights are activated.
If the Company becomes aware that it has inadvertently collected Personal Data from an individual under the age of 21, it will take immediate steps to delete all associated data and close the relevant account. If you have reason to believe that a minor has registered on the Platform, please contact our support team immediately.
The stitch888 Platform may reference or integrate with third-party services, including payment processors, game providers, and authentication services. Each of these third parties operates under its own independent privacy policy, which governs the collection and use of any data processed in connection with their services.
stitch888 is not responsible for the privacy practices of any third party, even where such parties are engaged as Data Processors under appropriate contractual arrangements. We encourage you to review the privacy policies of any third-party service provider with whom you interact in the course of using the Platform.
In the course of providing the Platform, Personal Data may be transferred to and processed in jurisdictions outside of Malaysia. Such transfers may occur where the Company's technical infrastructure, third-party service providers, or regulatory counterparties are located outside Malaysia.
Where such transfers occur, the Company ensures that appropriate safeguards are in place to protect the data, including contractual data transfer agreements with recipient entities that impose data protection standards equivalent to those applicable in the originating jurisdiction. Transfers are conducted only to the extent necessary for the purposes described in this Policy.
stitch888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. The current version of the Policy, together with its effective date, will always be published on this page.
Where changes to this Policy are material — such as the introduction of a new category of processing, a change in data sharing practices, or the identification of a new legal basis — the Company will provide reasonable advance notice via a Platform notification or direct communication to registered Players.
Your continued use of the Platform after the effective date of any revised Policy constitutes your acknowledgement of the changes. If you do not accept the revised Policy, you must cease using the Platform and may request account closure in accordance with the Terms & Conditions.
For any queries, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the stitch888 Data Protection team through the following channels:
All privacy-related communications are handled confidentially by designated personnel. Identity verification will be required for requests involving access to, correction of, or deletion of Personal Data.
A summary of our most important privacy commitments. These highlights supplement, but do not replace, the full Policy above.
Every data transmission between your device and stitch888 is encrypted with bank-grade SSL. Your sessions, deposits, and personal details are protected end-to-end.
stitch888 never sells, rents, or trades your Personal Data to advertisers or data brokers. Data is processed only to operate your account and fulfil regulatory requirements.
You can access, correct, export, restrict, or request deletion of your Personal Data at any time. Rights requests are acknowledged within 72 hours and resolved within 30 days.
Data is not kept indefinitely. Retention periods are tied to specific regulatory and operational requirements, typically 5–7 years for financial and identity records.
Data shared with third parties — such as DuitNow, FPX banks, or KYC providers — is limited to what is strictly necessary and governed by data processing agreements.
Our support team is available around the clock to handle privacy queries, rights requests, and data concerns. Live chat responses average under 2 minutes, day or night.
Our support team can address any question about how stitch888 handles your data. Or, return to the homepage to explore Malaysia's premier online casino — live baccarat, football betting, slots, and more. For players aged 21 and above only.